1. Our Commitment
aMedia is committed to delivering high-quality digital marketing services. We stand behind our work and aim for 100% client satisfaction. If you are not satisfied with a service, we encourage you to contact us first so we can work toward a resolution before a refund is requested.
2. General Refund Principles
Because digital marketing services involve significant time, resources, and expertise from our team, refunds are evaluated on a case-by-case basis. The following principles apply across all service categories:
- Refund requests must be submitted in writing to [email protected] within the eligible period.
- Refunds are issued to the original payment method within 10–14 business days of approval.
- Completed and delivered work is generally non-refundable.
- aMedia does not refund fees for services where results did not meet expectations but the service was delivered as agreed in the SOW.
3. Service-Specific Policies
SEO Services
- Monthly retainers: Cancel with 30 days' written notice. No refund for the current billing period. Prepaid future months will be refunded pro-rata.
- First month: If you are not satisfied after the first full month of service, you may request a partial refund of up to 50% of the first month's fee, provided work has been delivered as per the agreed scope.
- No refund is available once monthly reporting has been delivered and accepted.
Web Design & Development
- Before design work begins: Full refund of any deposit minus a 10% administration fee.
- After wireframes/mockups delivered: 50% of deposit refunded.
- After development begins: No refund. A partial credit toward future services may be offered at aMedia's discretion.
- After launch: No refund.
Mobile App Development
- Before development sprint begins: Full refund of deposit minus discovery and design fees incurred.
- During development: Fees for completed sprints are non-refundable. Remaining sprint payments will be cancelled.
- After app delivery / App Store submission: No refund.
Graphic Design
- Before work begins: Full refund.
- After initial concepts delivered: No refund. Unlimited revisions within agreed scope will be offered instead.
Paid Advertising (Google Ads, Meta Ads)
- Management fees are non-refundable once a campaign has been launched and is actively running.
- Ad spend passed through to Google, Meta, or other platforms is governed by those platforms' own refund policies and is outside aMedia's control.
- If a campaign is cancelled before launch, management fees paid for setup work (audience research, creative, account setup) are non-refundable.
Social Media Management
- Monthly retainer fees are non-refundable once the month has begun and work has commenced.
- Cancel with 30 days' notice to avoid the next billing cycle.
4. Free Tools
All tools available at /tools/ are provided free of charge. There are no fees associated with free tools and therefore no refund applies.
5. Non-Refundable Situations
Refunds will not be issued in the following circumstances:
- Services were delivered as specified in the agreed SOW or service agreement.
- Dissatisfaction based on personal preference after approval of deliverables.
- Change of mind after work has commenced.
- Failure to provide required content, approvals, or access that caused project delays.
- Results did not meet expectations, but the scope of work was fully executed.
- Accounts suspended due to non-payment or violation of Terms of Service.
6. Dispute Resolution
If you believe a refund is warranted and we cannot reach a mutual agreement, disputes may be escalated to mediation under the rules of the Dubai International Arbitration Centre (DIAC) before any legal proceedings are initiated.
7. How to Request a Refund
To submit a refund request:
- Email [email protected] with subject line: "Refund Request — [Your Company Name]"
- Include: your name, service purchased, invoice number, date of purchase, and reason for the request.
- Our team will acknowledge within 2 business days and resolve within 10 business days.
8. Policy Updates
This Refund Policy may be updated periodically. The version in effect at the time of your purchase governs your refund eligibility. We recommend reviewing this policy before each engagement.